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Viamed Santa Elena
Viamed Santa Elena
The Viamed Santa Elena hospital is a surgical medical hospital, with more than 50 years of experience offering health care services focusing their efforts on providing patients with the highest quality care, both medically and personally. Each patient is unique and, therefore, must always receive personalised and differentiated attention.
They have specialists with proven experience in various specialties such as traumatology, urology, general surgery, vascular surgery, ophthalmology or neurosurgery among others.
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The quality of care is part of Santa Elena’s mission and it is a priority for them to “provide quality, safe and effective medical and health care to our patients and residents with the appropriate means and with the utmost professionalism and empathy.”
Far from being a simple declaration of intent, this mission is materialised in a powerful system of evaluation and quality improvement, with a clearly defined methodology.
They work on Quality by developing a set of guidelines that guide the performance of all professionals who provide services in Viamed to ensure that all patients treated in their centers receive care with the expected levels of care, quality and safety.
Quality is understood from a broad perspective, focusing especially on two aspects:
Clear orientation to the patient experience, based on the implementation of a sophisticated system for evaluating the satisfaction of our patients based on the NPS (Net Promoter Score) that provides real-time information and allows a particular approach to each patient, as well as specific action plans at the center level to address the main areas of improvement.
Maximum dedication to patient safety, conditioning of the entire healthcare process and basic aspect for Viamed, as demonstrated by the fact that all the centers in the group have had for years the UNE 179003 certification in Patient Safety, which is achieved when external auditors verify the existence of a culture of patient safety in hospitals and the implementation of safe practices.
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